Frequently Asked Questions

Christmas Decoration FAQs

  • We specialise in decorating Christmas trees and customising wreaths and garlands. Our services include sourcing decorations, installation, and optional pack-downs after the holidays. 

  • Head to our Contact page and fill out the form with your decoration preferences. We'll get back to you with a detailed quote tailored to your needs.

  • Our pricing includes both a sourcing and installation fee, which varies depending on the size of your Christmas tree, along with the cost of all chosen decoration materials. Dismantling and pack-down services are available upon request and quoted separately.

    To begin sourcing, full payment for the decoration materials is required once the final design and costing are approved. The remaining service fee is due two weeks before your confirmed styling date.

    Need flexibility? We’re happy to offer a payment plan to help spread the cost in the lead-up to your Christmas decoration day.

  • Installation of the Christmas tree and lights is optional and can be included in our services if preferred. We offer this flexibility as some families enjoy the tradition of setting up the tree together, and many modern trees now come pre-lit.

  • We recommend booking as early as possible, especially during the busy holiday season, to ensure availability. We accept bookings as early as August.

  • We start installations from 3 November 2024 to 15 December 2024, working from Sundays to Thursdays. Pack-down begins on 5 January.

  • Yes, we’re happy to work with your existing decorations, provided they’re in good condition and align with your chosen theme. If needed, we can also enhance your decor by adding complementary items to create a cohesive and beautifully styled Christmas display.

  • All items sourced for your decorations are yours to keep and can be reused in succeeding years.

  • No, we do not store decorations. However, we can pack them up for you, and you will need your own storage to keep them for next year.

  • Absolutely! We tailor our decorations to match the style and colour theme you would like for your Christmas setup.

  • I want to decorate my home myself, but I don't have time to find the right decorations. Can you help?
    Absolutely! That’s exactly what our sourcing service is for. We’ll carefully curate a collection of high-quality decorations tailored to your theme and style, then deliver everything you need straight to your door—ready for you to decorate at your own pace.

    For added convenience, we also offer pre-curated Christmas decoration sets available in our shop, perfect for those who want a beautifully styled look without the stress of planning.

  • Yes, we offer a pack-down service if you would like assistance with taking down the decorations after the holiday season.

  • Dekor by Ruvie is proudly based in Brisbane, offering Christmas decoration services across the Brisbane metro area, surrounding suburbs, as well as the Gold Coast and Ipswich.

    For those outside our service areas, we offer beautifully pre-curated Christmas decoration sets available for purchase through our online shop.

  • Yes, we do! We're happy to meet in person for local clients. We also offer video call consultations to discuss your space, style, and decoration needs.

  • To secure your booking, please visit our Book Us page and provide us with the necessary details. Once received, we will promptly get back to you.

Balloon Decoration FAQs

  • We specialise in balloon garlands and balloon bouquet services. Our Balloon Garland service is fully customisable to match your preferences, whether it's for a small bouquet or an elaborate garland. Let us transform your space with our stunning designs, adding charm and fun to any occasion.

  • Prices vary depending on the style and complexity of your setup.
    To help you get started, we’ve listed base package pricing on our Balloon Decoration page.

    From there, simply reach out via our Contact Page and share your vision and additional requirements.

    Once we understand your preferences, we’ll provide a personalised quote tailored to your event and design goals.

  • Absolutely! We will work closely with you to ensure that every detail is tailored to your specific requirements. Share your vision, theme, colours, and any inspiration photos, and we'll create a setup that perfectly matches your style.

  • Our setup time typically ranges from 1-2 hours, depending on the size of the setup. We recommend scheduling the setup at least two to three hours before the event. For events at private residences, we can arrange to set up either the day before or the morning of the event.

  • Dismantling service is optional. You can either pack it down yourself, and we will collect the rentals the next day, or we can handle the dismantling for you. Our dismantling service costs $50. If the dismantling occurs after 6 pm, an after-hours fee of $100 applies unless it can be scheduled for the following day.

  • We exclusively use premium latex balloons, including brands like Sempertex, Tuftex, and Kalisan. We also offer a shine spray to keep the balloons shiny, especially for outdoor setups. We strongly recommend choosing indoor installations to minimise the risk of oxidation or popping, as environmental factors are beyond our control.

  • Yes, for an additional fee, we can add custom signage on a white 60cm round acrylic. We can also print custom backdrops that suit your design or company branding.

  • A 50% down payment is required to confirm your booking, with the balance payable before delivery or at the time of installation.

  • Deposits are non-refundable. However, we offer a credit for the total amount, valid for six months from the original date. Please note that the event theme must remain the same. To be eligible for credit, you must provide at least twenty-one days' notice. Only one postponement is allowed, subject to mutual availability.

  • To ensure we can accommodate your needs, please make your enquiry at least two months in advance to secure all necessary props, balloons, or faux floral decor. If you need our services within 1 week of your event, contact us, and we will do our best to accommodate you, provided we have the required items in stock.

  • We are based in Brisbane, QLD, and we serve clients around Brisbane and Ipswich for balloon delivery and installations.

  • To secure your booking, please visit our Book Us page and provide us with the necessary details. Once received, we will promptly send you a quote and confirm your date upon receipt of the deposit.

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Introducing CELESTE – Our Blue, White, and Silver Christmas Tree Decoration Kit! Transform your home into a winter wonderland with this perfectly curated set for a magical and elegant holiday look. Each kit includes all the decorations you see